Refund Policy · 退款政策

1. Fourteen-day refund window

You may request a refund for the $29 one-time captureX version 1 license within 14 calendar days after purchase. This voluntary window does not limit any mandatory consumer rights available under applicable law.

2. How to request a refund

• Use the support or refund link in your Paddle receipt so Paddle can locate the payment securely.
• Alternatively, contact captureX support through the GitHub repository and provide the Paddle transaction reference privately. Never post an activation code or recovery secret in a public issue.
• Approved refunds are returned through Paddle to the original payment method. Bank or payment-provider processing times may vary.

3. License effect

A full refund, chargeback, or confirmed fraudulent payment revokes the related license and prevents new activation, claim, or device rebind operations. If Paddle reverses a chargeback or adjustment, the license may be restored after the reversal is confirmed.

Because the product is a one-time license, there are no prorated or unused subscription-period refunds. Partial refunds do not revoke the license unless required by law or expressly agreed during support review.

4. Abuse and exceptions

We may decline a voluntary refund request that is outside the 14-day window or shows fraud, repeated refund abuse, resale, or license sharing, except where applicable law requires otherwise. Nothing in this policy excludes non-waivable statutory remedies for defective digital goods.

1. 十四天退款期

购买一次性 29 美元的 captureX 版本 1 许可证后，你可以在 14 个自然日内申请退款。本自愿退款期不会限制适用法律规定的强制性消费者权利。

2. 如何申请退款

• 使用 Paddle 付款收据中的支持或退款入口，以便 Paddle 安全定位交易。
• 也可以通过 captureX GitHub 仓库联系支持，并私下提供 Paddle 交易编号。切勿在公开 Issue 中发布激活码或恢复密钥。
• 退款获批后由 Paddle 原路退回；实际到账时间取决于银行或付款服务商。

3. 对许可证的影响

全额退款、拒付或确认的欺诈付款会撤销对应许可证，并阻止新的激活、领取或设备换绑。若 Paddle 撤销拒付或调整，确认后可恢复许可证。

本产品为一次性买断许可，不存在按剩余订阅期折算的退款。部分退款不会撤销许可证，除非法律要求或支持处理中另有明确约定。

4. 滥用与例外

对超过 14 天、存在欺诈、反复退款滥用、转售或共享许可证的自愿退款申请，我们可以拒绝；适用法律另有强制规定的除外。本政策不会排除数字产品存在缺陷时不可放弃的法定救济。