Legal

Refund Policy

A clear 14-day refund path for one-time CaptureX version 1 seat licenses.

Effective September 3, 2026

Self-service refund

Bought within the last 14 days? Verify your purchase email to refund an eligible order. Paddle returns the money to your original payment method, and the license is revoked automatically.

Use the email you entered when purchasing.
The verification code is sent only to the purchase email. Refunds are processed by Paddle; we never see or store your payment details.

Refund Policy

1. Fourteen-day refund window

You may request a refund for a one-time CaptureX version 1 seat license ($19, $29, $69, or $99, according to the selected plan) within 14 calendar days after purchase. This voluntary window does not limit any mandatory consumer rights available under applicable law.

2. How to request a refund

  • Use the self-service refund tool at the top of this page: verify the purchase email with a one-time code, choose the order, and confirm. Paddle returns the money to the original payment method, and the related license is revoked automatically.
  • The self-service tool covers one full refund per order within 14 days of purchase. If the window has passed, this email has already used a self-service refund, or the tool cannot process the request, use the support or refund link in your Paddle receipt so we can review it manually.
  • For product-support questions, you may open a public CaptureX GitHub issue without payment references, license keys, device grants, recovery secrets, or private media. Use the Paddle receipt link for transaction-specific refund details.
  • Approved refunds are returned through Paddle to the original payment method. Bank or payment-provider processing times may vary.

3. License effect

A full refund, chargeback, or confirmed fraudulent payment revokes the related license and prevents new activation, claim, or code-recovery operations. If Paddle reverses a chargeback or adjustment, the license may be restored after the reversal is confirmed.

Because the product is a one-time license, there are no prorated or unused subscription-period refunds. Partial refunds do not revoke the license unless required by law or expressly agreed during support review.

4. Abuse and exceptions

We may decline a voluntary refund request that is outside the 14-day window or shows fraud, repeated refund abuse, resale, or license sharing, except where applicable law requires otherwise. Nothing in this policy excludes non-waivable statutory remedies for defective digital goods.